We understand that purchasing a classic car is a significant investment and a personal decision. To ensure you are completely satisfied with your choice, we offer a generous 30-day return window if the vehicle does not meet your expectations.
Our buyback process is designed to be simple and hassle-free. We handle returns with efficiency and transparency, managing every step—from initiating the return to processing your full refund—with professionalism. This ensures a smooth experience and allows you to make your purchase with confidence, knowing there is a safety net if your expectations are not fully met.
Our return services are founded on trust and transparency. We manage each return with care and efficiency, ensuring a seamless experience from the initial request to the final refund. Our team is committed to providing exceptional service and support, making sure you feel secure in your purchase and confident in our policies.
Choosing F&J Cars means partnering with a company that values your peace of mind. Our 30-day buyback guarantee underscores our confidence in the quality of our classic cars and our commitment to your satisfaction. We prioritize your needs throughout the return process, offering prompt resolutions and clear communication to make returning your vehicle as smooth and stress-free as possible.”**
Enter Your Full Name
In the “YOUR NAME *” field, enter your full name as it appears on your official documents to ensure accurate identification of your request.
Provide Your Email Address
In the “YOUR EMAIL *” field, input a valid email address where we can send updates and information about your return.
Input Your Phone Number
In the “YOUR PHONE NUMBER *” field, provide a phone number where we can reach you for any additional details or questions regarding your return.
Enter Your Order Number
In the “ORDER NUMBER *” field, enter the order number associated with your purchase. This helps us locate your transaction and expedite the return process.
Provide Vehicle Information
In the “VEHICLE INFORMATION *” field, include details about the vehicle you wish to return, such as make, model, and year, along with any special instructions relevant to the return.
Describe the Reason for Return
In the “REASON FOR RETURN *” field, explain why you are returning the vehicle. Provide as much detail as possible to help us understand the issue and facilitate the return process.
Select Your Preferred Contact Method
In the “PREFERRED CONTACT METHOD *” field, choose how you would like us to contact you regarding your return (Email). This ensures that communication aligns with your preferences.
Choose Your Preferred Contact Time
In the “PREFERRED CONTACT TIME *” field, select a convenient time slot for us to reach you. Options include Morning (9 AM – 12 PM), to accommodate your availability.
Upload Any Photos of the Vehicle
In the “UPLOAD ANY PHOTOS OF THE VEHICLE (E.G., CONDITION ISSUES)” section, upload up to 2 photos of the vehicle. These images should highlight any condition issues or relevant details for the return.
Add Comments or Special Instructions
In the “COMMENTS OR SPECIAL INSTRUCTIONS *” field, provide any additional information or special requests related to your return, including specific handling instructions or other relevant details.
Review Your Entries
Before submitting the form, carefully review all the information you have entered to ensure it is accurate and complete.
A1: To return a vehicle, fill out our return form with your personal details, order number, vehicle information, reason for return, and any relevant photos. After submission, our team will review your request and provide guidance on the next steps, including arranging the return and processing your refund.
A2: You have 30 days from the purchase date to return the vehicle under our buyback guarantee. To qualify for a full refund, ensure the return is made within this 30-day period.
A3: The vehicle must be returned in the same condition as when purchased, without significant damage or alterations. You may need to provide photos and describe any issues. Please consult our return policy for detailed requirements.
A4: Yes, returns are accepted even if the vehicle has been driven. However, excessive mileage or damage beyond normal wear and tear may impact the return process. Each return is evaluated individually to ensure fairness.
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